Refund Policy

This is a translation of the Korean Refund Policy, provided so you can understand your rights before you buy. The Korean version is the binding one; where the two differ, the Korean text governs.

This policy covers paid shots for FitShotPro (“the Service”), operated by Muse Studio (뮤즈스튜디오) (“the Company”), and follows the Korean Act on Consumer Protection in Electronic Commerce. Where anything here is less favourable to you than that Act requires, that part has no effect and the Act applies instead.

1. What is sold

The paid product is shots, each one a photo you can generate. Shots are added by a single payment, and shots can be used for at most 6 months from the day they are paid for.

A later payment counts as a new purchase. It runs its own 6 months and does not extend shots you bought before. When you use a shot, it comes from the purchase that lapses soonest. Nothing here is a subscription.

Portrait passes are sold separately ($11.99 for 3). One pass makes one For keeps portrait at print resolution. Everything this policy says about shots applies to passes in the same way — the 6-month period, the withdrawal period, and what is refunded and how — with an unused pass counted as an unused shot.

2. Withdrawal period

You may withdraw from a purchase within 7 days of paying.

After those 7 days a withdrawal no longer refunds anything, including shots you have not used. They remain usable until the end of their period, though.

Shots still unused 6 months after they were paid for are withdrawn, and withdrawn shots can be neither used nor refunded.

The date your shots lapse is shown on the pricing screen whenever you are signed in.

3. What is refunded

Within the withdrawal period, this is what a refund covers.

Shots are divisible digital content, so an unused shot counts as something not yet delivered and is refunded in full. If you bought 15 shots for 9,900 KRW and used 3, the remaining 12 are refunded — 7,920 KRW.

Where you have paid more than once, shots are treated as spent oldest purchase first, and the refund is worked out from that purchase’s price per shot. Packs differ in price per shot, so which purchase a shot came from changes what it is worth back.

Refunded shots are removed from your account once the refund is made.

4. Why spent shots are not refunded

Once a photo has been generated, that shot counts as digital content already delivered and falls outside the right of withdrawal (Article 17(2)5 of the Act).

In exchange for that restriction, the Company gives every new account 2 free generations, with no payment and no card, so you can judge the quality before spending anything. The same is stated at checkout.

5. When generation fails

If a photo is not produced because of a system error, the shot is returned automatically and you do not need to ask. If it was not returned, tell us at the address below.

A result that simply is not to your taste is not grounds for a refund. AI output differs from run to run; that is inherent to the technology.

6. Wrong or duplicate charges

Anything charged in error by us — a duplicate payment, a wrong amount — is refunded in full whether or not the shots were used, and we will do so whenever it comes to light, including after the 7 days.

7. How to ask, and how long it takes

Write to support@fitshotpro.kr with the date of the payment and what you bought.

We refund within 3 business days of receiving your withdrawal (Article 18(2)). If we are late, the Act entitles you to interest on the delay, at the rate it sets.

Money goes back to the method you paid with. For card payments, we request the cancellation and your card issuer takes its own few days after that, on their schedule rather than ours.

8. Payments made through PayPal

This policy applies in full to payments made from outside Korea. Refunds are issued in the currency you paid in; exchange-rate movement and PayPal’s own conversion fee can make the amount you receive differ slightly from the amount charged.

9. If we cannot agree

You can take a refund dispute to the Korea Consumer Agency’s counselling centre (1372) or to the Korea Fair Trade Commission.